Frequently Asked Questions

All of your cat’s favorite Fancy Feast recipes are available online or locally at your favorite retailer. You can also find select single flavor packs here. Plus, you can continue to make every mealtime even more exciting by earning rewards on every purchase of your cat’s Fancy Feast favorites - automatically when you order from us through the myPurina app and Shop Purina, or by simply uploading your receipt in the myPurina app for all other purchases.

Currently we are unable to offer a similar customizable option. We encourage you to consider the wide variety of exceptional Fancy Feast recipes available online or locally for purchase at your favorite retailer as well as here that will allow you to continue to mix and match a mouthwatering mealtime menu featuring your cat’s Fancy Feast favorites.

We shared the news of the closure with consumers via email on May 26, 2026, and it was also communicated on our website starting this same date.

The last date for processing orders is July 30, 2026. All orders, including subscription orders, placed on or before this final order date will be delivered as normal.

We have removed these options since we are in the process of closing our site. We took these steps to ensure we can fulfill existing subscriptions based on current inventory and provide the best possible experience through the end of service.   

If you currently have an active subscription, please know you can still manage it within your account and edit the pack size as well as the contents through July 30, 2026. It will continue to process according to your preferred schedule.

Subscriptions will continue to process as expected according to your chosen schedule through July 30, 2026. All subscriptions will then cancel automatically on July 31, 2026, or you may log into your account and cancel your subscription prior to this date.

You will still be able to access the site until July 30, 2026. After this date, you can contact us at help@myfancyfeast.com or call us 866-979-2470, Monday – Sunday, 8am – 5pm CT for account and order assistance.

You can still login to your account until July 30, 2026, to view your order history and manage your subscription. After this date, you can contact us at help@myfancyfeast.com or call us 866-979-2470, Monday – Sunday, 8am – 5pm CT for account and order assistance.

We understand this news may be upsetting. We’re here to help answer all of your questions and offer assistance with alternatives for purchasing your cat’s Fancy Feast favorites. Please send us an email at help@myfancyfeast.com or call us 866-979-2470, Monday – Sunday, 8am – 5pm CT. 

Your personal data will continue to be handled in line with applicable data protection laws. Following the closure of the site, we will retain your data only for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us. Once no longer required, your data will be securely archived. For more information about how we use your data and your rights, please see our Privacy Policy | Purina US.