We’re sorry that we don’t have the product you are looking for on our site. We aim to offer as many flavors and forms of Fancy Feast as possible on MyFancyFeast.com, but we aren’t able to offer all Fancy Feast products on our site at this time. We are very interested in learning what additional flavors you would be interested in the future and ask that you please email us your suggestions at help@myfancyfeast.com.
To access nutritional information for products on our site, simply go to the page listing all of our Fancy Feast flavors and click the “View Details” link under the product descriptions. There, you will be able to view that product’s ingredients, guaranteed analysis, and feeding recommendations (click on the images to the left).
You get to choose up to 8 different varieties for the 24 pack, and up to 15 different varieties for the 45 pack. This is significantly more variety than you can purchase in our traditional in-store packs. And, you get to choose the varieties yourself!
Yes, you must purchase at least 3 cans of each variety you choose. The good news is that you get to choose what varieties you want within each pack, which means you have control over the varieties and quantities you purchase when ordering through MyFancyFeast.com.
As part of our commitment to providing exceptional cat food made with high-quality ingredients, we’re updating a many of our recipes to be crafted without artificial preservatives and colors.
We’re always listening to feedback and input from cat owners, and we feel removing artificial preservatives and colors allows us to meet the current demands of cat lovers while also providing delicious, high-quality food for their companions.
Our recipes will feature the high-quality, exceptional gourmet taste you expect from Fancy Feast, and you may notice subtle variations in the entrées’ appearance as we update our recipes to remove artificial preservatives and colors./p>
To create an account with MyFancyFeast.com, click on the “Person Icon” in the upper right hand corner of any page on our site. This is the head and shoulders icon located to the left of the shopping cart icon. This will direct you to the Login page, where you can also choose to “Create account”. Choose “Create account” and you will be asked to provide your First and Last Name, an email address and password.
To recover your password for MyFancyFeast.com, click on the “Person Icon” in the upper right hand corner of any page on our site. This is the head and shoulders icon located to the left of the shopping bag (Shopping Cart) icon. This will direct you to the Login page, where you can also choose “Forgot your password?” From there, submit your email, and you will receive a Password Reset email.
In order to ensure that your personal data is protected, our website is secured by SSL Certificates. To improve security, SSL certificates encrypt our site’s content and publish it securely using HTTPS instead of HTTP. You will notice a SSL padlock icon displayed next to our URL. This is only made available to sites secured with SSL certificates.
As part of the new site and discounted subscription offer, we are processing orders using a new payment processor. As a result, we need our subscribers to reconfirm their account and order information on the new site in order to protect personal information. Subscribers may see a charge and subsequent credit as part of the account confirmation process, however, a new order WILL NOT be placed. By reconfirming account and order information, our subscribers can be assured orders will be received on time and as expected. You will only be charged at the time your order ships. Thank you for your time and extra efforts with these changes.
You may see pending charges on your online credit card or bank statement, but they will never post to your account and will fall off at the discretion of your individual credit card company/bank. These are simply to test that your card is valid.
We try to fulfill your order as quickly as possible, often same day, so our ability to cancel or make changes to an order may be limited. If you wish to cancel or make changes to an existing order, please contact our team immediately via phone at 1-866-979-2470 and one of our team members will work to accommodate your request.
We currently accept Visa, MasterCard, American Express and Discover credit cards, as well as Apple Pay, Google Pay and Shop Pay as payment for orders on MyFancyFeast.com.
We apologize for any damaged or incorrect product you may receive. Please contact us via phone at 1-866-979-2470, or email us at help@myfancyfeast.com and one of our team members will be happy to assist you with a refund or replacement.
We are sorry that you may be dissatisfied with the product you received. If you would like to return an item, please contact us via phone at 1-866-979-2470, or email us at help@myfancyfeast.com and one of our team members will be happy to assist you with your request.
On the Checkout page, there will be a field prompting you to enter your promotion code. Enter the entire code into that text field. You will then see the discount reflected in your shopping cart. Please reference promotional terms and conditions for more details.
If your promotion code is not working, make sure that you are not already receiving a discount as we cannot “stack” or apply multiple discounts to a single order. Also please double check that the code has not expired or previously been used. If you have made sure that your code is valid and are still having trouble, please contact us via phone at 1-866-979-2470, or email us at help@myfancyfeast.com and one of our team members will be happy to assist you.
From time to time, we may offer discounts on our Fancy Feast Variety Packs. To stay informed about future promotions, we encourage you to opt-in to future promotions and communications by checking the box next to “Keep me up to date on news and exclusive offers” under your Contact information at checkout.
We are sorry to share that we currently do not have a program to offer discounts on orders at a certain quantity. Please keep in mind that the price per can does decrease significantly if you order a 45 count vs a 24 count.
We are unable to accept any Instant Redeemable Coupons or Manufacturer Coupons at this time due to system limitations. We encourage you to use these coupons on your next shopping visit to your local retailer.
Our products are shipped by UPS Ground with proper packaging materials. Each Fancy Feast Variety Pack will be shipped in their own box. If multiple Fancy Feast Variety Packs are shipped, the shipping label for each package will be marked 1 of 3, 2 of 3, etc.
Please allow approximately 5-10 business days for your order to process, ship and arrive to you. You will receive a shipping notification once your order is on its way.
Of course. When placing your order, you will have the option of selecting or entering your desired shipping address, which can be different from your billing address used to place the order.
Our orders are shipped by UPS Ground. To track your order, please click on the following link or paste it in your browser: www.ups.com/tracking/tracking.html. Enter your tracking number, found in your shipping confirmation email, in the Track by Number box, and click the Track button. If you are unable to track your order, please contact our team via phone at 1-866-979-2470 or email us at help@myfancyfeast.com and one of our team members will be happy to help you track its delivery status.
In order to manage your subscription details, you must first create an account. Once you log into your account, you can edit the frequency of your subscription and change the date of your next order under Manage Subscriptions. You can also choose to skip an order under Manage Upcoming Orders on your account page.
In order to pause your subscription order, you must create an account. Once you log into your account, you can pause your subscription by navigating to Manage Subscriptions and Subscription Status then selecting Pause Subscription. When you are ready to reactivate your subscription, simply revisit this section and select Resume Subscription.
You can easily change the assortment of cans in a future delivery of your subscription order. Simply log into your account and navigate to Manage Subscriptions and Manage upcoming orders. Unfortunately, you won’t be able to modify the variety of cans in a current subscription order that has already been placed and is awaiting fulfillment.
To cancel your subscription, you must create an account. Once you log into your account, you can cancel your subscription by navigating to Manage Subscriptions and Cancel Subscription. You will also be prompted to provide your reason for canceling.
We are here to help. Please call 1-866-979-2470 or email us at help@myfancyfeast.com for assistance in making changes to your order. We can help answer any questions about your subscription, including updating the frequency, skipping a shipment, updating billing/shipping addresses, pausing your subscription, cancelling your subscription, or changing the assortment of a future variety pack subscription order.
Once you log into your account, you can find Billing Information under Manage Subscriptions where you can update the credit card information linked to your subscription order.
You will receive three different confirmation emails notifying you of an upcoming subscription order delivery. The first email is sent five days before your order processes. The second email confirms the order was placed, and a third email confirms that your order has shipped.
You can easily update the contents of your next subscription in four simple steps.
1. Navigate to My Account > Manage Subscription.
2. Choose a future order under View Details and select Manage Upcoming Orders.
3. Select the order you would like to adjust and click Make Your Selections or Edit Your Selections.
4. Adjust quantities for each selection you want to receive in your variety pack. Once the quantity has been updated on each selection in your pack, the Save Selections button will activate for you to confirm your choices.
NOTE: Change all existing quantities to 0 before adding new selections to your variety pack.
