Frequently Asked Questions

Help Center

Product FAQs

Why isn’t the flavor or form I am looking for available on

Where can I find ingredient/nutrition and feeding information about a specific product on your site?

How many different varieties can I choose within a single Fancy Feast Variety Pack?

Can my order contain more than one Variety Pack?

Are there limitations on the minimum quantity of any one variety that I choose?

What changes are being made to Fancy Feast recipes and Fancy Feast ingredients?

Why is Fancy Feast removing artificial preservatives and colors from recipes?

Why does my cat’s Fancy Feast look different?

Website FAQs

How do I create an account?

I forgot my password – how can I retrieve it?

How can I be assured that your site is secure?

Ordering & Billing FAQs

I updated my account. why am I seeing a credit card charge?

Can I order my products by phone?

I have multiple $0.01 charges on my credit card – why?

Can I cancel or change my order after I place it?

What payment methods do you accept?

The product I received was incorrect or damaged.

Can I return a product once I receive it?

Promotion & Discount FAQs

Where do I enter my coupon code?

My coupon code is not working. What should I do?

How do I sign up for coupon codes/sales/promotions?

Are there discounts for orders over a certain quantity?

Can I use Instant Redeemable Coupons or Manufacturer Coupons when making a purchase on

Shipping & Delivery FAQs

How is your product shipped?

How quickly can I receive my product?

Can you ship to a P.O. Box?

Will you ship product to Alaska and Hawaii?

How do I make special arrangements with UPS?

Can you deliver to an address other than the one my credit card is billed to?

Do you offer expedited shipping?

My order has shipped. How do I track its in-transit progress? When should it arrive?

Subscription FAQs

How do I change the frequency of my subscription order?

How do I pause my subscription order?

How can I change the assortment of cans in my subscription order?

How do I cancel my subscription?

Can I get assistance in making changes to an existing subscription order?

How do I update my payment details, credit card, or billing information for my subscription order?

How I will be notified of an upcoming subscription order delivery?

I have an account, how do I update the assortment of a future subscription order?